Shipping & delivery
All orders within Australia include shipping via Australia Post. Customers are responsible for any shipping costs on all exchanges and refunds.
International shipping costs are additional and calculated at the time of purchase. Customers are responsible for all duties, taxes, or any other fees incurred when shipment arrives. Customers are responsible for all shipping charges on returns or exchanges.
You may return any full-price Carlo v. d. Broeck item within 15 days of the date you receive your order, provided the product is not used or worn in any way and that you have contacted Carlo v. d. Broeck for a return authorisation. All sales of monogrammed, personalised, or bespoke items, including exotic pieces, are final. At our sole discretion, Carlo v. d. Broeck reserves the right to refuse the return or exchange of any merchandise that does not meet the requirements set forth under the terms and conditions of the Returns & Exchanges section. Please note that unless the return is the result of an error on our part, the original shipping charges incurred at the time of purchase are non-refundable.
Returns are typically processed within 10-14 business days of merchandise receipt. A confirmation email will be sent to you upon our receipt of the item(s). Refunds are issued in the same form of payment used for the original purchase. You may return any full-price item for refund within 15 days of the date you receive your order, provided the product is not used or worn in any way. Sale items or orders placed with a promotional discount may only be exchanged for another item or a credit.
Please securely pack merchandise to be returned or exchanged in its original shipping box and packing materials. Completely fill out the return form and clearly affix the shipping label to your package. Returns or exchanges received without properly completed documentation will be refused.
If you have any questions about an exchange or return, please contact us at firstname.lastname@example.org